John, Customer Care Manager
Volcanic ash has caused a halt to air travel in much of Europe. If you have purchased a travel insurance policy prior to the eruption and your flight has been canceled or your accommodation at your destination has been made uninhabitable because of the volcanic eruption, then you may have coverage under pre-departure trip cancellation or post-departure trip interruption.
There may also be coverage under travel delay to reimburse you for additional expenses such as temporary accommodations and meals due to the current situation.
If you need to file a claim, please call the phone number indicated on your confirmation of coverage. And as always, feel free to contact us if you have any questions.